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IT Administrator / Systems Support Specialist

Permanent employee, Full-time · Switzerland
Your mission
We are looking for an IT Administrator  to join our Zurich office to serve all our business hubs, mostly Zurich and London, and all users across several European countries.
Your responsibilities

  • System Maintenance: Monitor, maintain, and upgrade IT infrastructure including servers, networks, and desktops to ensure high performance, reliability, and security.

  • User Support: Provide first and second-line technical support to internal staff, troubleshooting and resolving hardware and software issues.

  • Network Management: Support network configuration, manage firewalls, VPNs, and troubleshoot connectivity issues.

  • Security Management: Implement and manage security protocols, antivirus software, patching, and updates; ensure compliance with data protection policies.

  • Hardware/Software Management: Install, configure, and manage hardware (computers, printers, phones) and software (operating systems, office suites, specialised applications), including through the use of ‘one touch’ deployment strategies.

  • Data Backup & Archiving: Manage regular data backups, recovery procedures, and archiving processes to ensure data integrity and disaster recovery capabilities. Monitor and verify backup systems, addressing any failures or inconsistencies promptly.

  • Documentation: Maintain detailed and accurate documentation for IT processes, procedures, and inventory of assets.

  • IT Project Support: Assist with IT projects such as system upgrades, deployments, and migrations.

  • Vendor Management: Liaise with external vendors for IT equipment, software licensing, and technical support agreements.

Your profile
  • Preferred Experience: 3+ years in IT Administration or Systems Support, preferably in a similar environment.
  • Proficient with Mac (primary) and Windows (secondary) operating systems
  • Strong troubleshooting skills for hardware, software, and networking issues
  • IT Security and Cloud Management experience required
  • Relevant certifications (CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or similar) are a plus, though not required
  • Soft Skills: Excellent communication skills, customer-service orientation, and ability to manage time effectively
  • Problem Solving: Strong analytical and problem-solving skills; able to prioritise and handle multiple tasks in a fast-paced environment.
  • Good spoken and written English - there are many different first languages in the company, but English is the one that we use for day to day communication
Our offer
  • Exceptional learning opportunities. You will be part of a fast growing scale-up with a dynamic team, with a lot of opportunities to learn from a highly talented group of people and by doing and leading
  • Attractive remuneration
  • Extra-legal paid time off
  • Enhanced maternity and paternity leaves
  • Free fruit, snacks and discounted in-office healthy meals
Location: Zurich office
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About us
Be a part of the next generation of vending  
   

Boost inc provides concepts for unattended retail by creating stand-out, efficient and sustainable experiences. Today, Boost inc has 130+ employees and operates in several countries. We combine hardware, software, and a deep understanding of the needs of vending operators, machine manufacturers, caterers and brands. With the majority of our footprint in Europe, we create engaging points of sale in the following product categories: Coolers and smart solutions, checkouts and micro markets, coffee and vending machines. We focus on transforming digital vending equipment into interactive and digital points of sale and help our customers streamline their operations to earn more for existing locations and capture future growth opportunities. As well as working with leading operators and retailers, we deploy our equipment through our own operation via Boostbar - currently the fastest growing operator in Switzerland. Headquartered in Zurich, Boostbar is committed to leading the transition towards healthy, sustainable and personal refreshment choices at work and on-the-go.

Here you can find more information: 
www.boostinc.com / www.boostbar.ch
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